TERMS OF SERVICE

Last Updated: October 30, 2026

Welcome to Fibre Salon ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website,booking platforms, and your visits to our physical salon locations. By accessing our website or booking an appointment with us, you agree to comply with and be bound by these Terms.

Please read them carefully before using our services.

1. Acceptance of Terms

By using our website, purchasing our products, or booking salon services, you acknowledge that you have read,understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Appointments and Bookings

  • Scheduling: Appointments can be booked online via our website, over the phone, or in person. We recommend booking in advance to secure your preferred date and time.

  • Arrival Time: We kindly ask that you arrive 10 minutes prior to your scheduled appointment time. Arriving late may result in a shortened service time to ensure subsequent clients are not delayed, while still requiring full payment for the booked service.

  • Consultations: First-time color or chemical service clients may require a mandatory patch test or consultation at least 48 hours prior to the service.

3. Cancellation, Rescheduling, and No-Show Policy

We respect your time and ask that you respect ours.

  • Cancellations: We require at least 48 hours' notice for any cancellations or rescheduling of appointments.

  • Late Cancellations & No-Shows: Cancellations made with less than 48 hours' notice, or failure to show up for your appointment ("No-Show"), may result in a cancellation fee of up to 50% of the scheduled service price or the forfeiture of your deposit.

  • Deposit Policy: For specialty, extension, or lengthy chemical services, we may require a non-refundable deposit at the time of booking.

4. Pricing, Parts, and Labor

  • Service Pricing & Structure: All service charges are divided into parts (products used, such as color, treatments,and take-home elements) and labor (the specialized time and technique of your stylist). All prices listed on our website are starting estimates and are subject to change based on hair length, thickness, complexity, and total parts and labor required. A definitive price quote will be given during your in-salon consultation prior to beginning the service.

  • Payment Methods & Cash Policy: We accept major credit/debit cards, contactless payments, and cash. Please note that we do not keep any more than $20 cash for change on the premises, so we kindly request exact change or the use of card/contactless payments when paying with cash. Gratuities are not included in service prices and are gratefully accepted via cash or card.

  • Refunds on Services: We strive to ensure you love your hair. If you are unsatisfied with your service, please contact us within 7 days of your appointment. We are happy to offer a complimentary adjustment consultation.Please note that we do not offer cash refunds for completed services.

5. Product Purchases and Returns

  • Retail Products: Unopened and unused retail products may be returned for a full refund or exchange within 14 days of purchase with a valid receipt.

  • Final Sale: Opened products, hair extensions, and sale items are final sale and cannot be returned or exchanged due to hygiene reasons.

6. Health, Safety, and Conduct

  • Allergies and Medical Conditions: It is your responsibility to inform your stylist of any allergies, sensitivities,previous chemical treatments, or medical conditions (such as scalp conditions) prior to receiving any service.

  • Right to Refuse Service: Fibre Salon is committed to providing a safe, comfortable, and inclusive environment for all staff and clients. We reserve the right to refuse service to anyone demonstrating inappropriate, abusive, or unsafe behavior.

7. Intellectual Property

All content on the Fibre Salon website—including text, graphics, logos, images, and software—is the property of Fibre Salon and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

8. Limitation of Liability

Fibre Salon, its owners, and its employees shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services, including allergic reactions where prior medical history or patch testing guidelines were not followed by the client. Personal property brought into the salon is done so at the client's own risk.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted directly on this page with an updated "Last Updated" date. Your continued use of our website or services following any changes constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions or concerns regarding these Terms of Service, please reach out to us: